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Refund and Returns Policy

Overview

At HighGenLaps.com, we aim to provide you with the best gaming laptops and accessories. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible, the item must be:
    • Unused and in the same condition as received.
    • In its original packaging with all manuals, accessories, and warranty cards included.
  • Certain items such as software, digital products, or items marked as Final Sale are not eligible for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • To request an exchange, contact us within 48 hours of delivery with proof (photos or videos) of the issue.

4. Order Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund, provided the item has not yet been shipped.

5. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned after the 7-day return window.
  • The item is damaged due to misuse, negligence, or improper handling.
  • Original packaging, accessories, or proof of purchase is missing.

7. Contact Us

To start a return or for any refund inquiries, please contact us:

📧info@highgenlaps.com